Earlier this month, we disappointed our customers and ourselves when a passenger was forcibly removed from one of our planes. We committed to take action as a result of this incident, and today marks the first step in changing how we fly, serve and respect our customers. http://uafly.co/changes
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Big Metal Bird is a show about all things United. Get an exclusive look at how we get up in the air and down to business. We're taking a fun approach to making a seriously great experience for our customers. https://www.united.com/bigmetalbird