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Customer Stories
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City of Fort Wayne Improves Support with Service Cloud - Duration: 42 seconds.
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PSA Group Integrates Channels in one Platform - Duration: 2 minutes, 57 seconds.
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D&M Group Successfully Integrates Social with Service Cloud - Duration: 45 seconds.
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Premium CX for Special.T by Nestle with Oracle Service Cloud - Duration: 2 minutes, 21 seconds.
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Customer Experience at NS International - Duration: 3 minutes, 27 seconds.
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Elsevier Enhances Web Self-Service and Customer Experience - Duration: 3 minutes, 32 seconds.
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Beachbody Handles Rapid Growth with Oracle Service Cloud - Duration: 2 minutes, 31 seconds.
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Boa Vista Focuses on Customer Experience with Service Cloud - Duration: 4 minutes, 40 seconds.
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Kent County Council Quickly Implements Service Cloud - Duration: 94 seconds.
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Crestron Realizes Its Vision with Oracle Service Cloud, Pt 1 - Duration: 113 seconds.
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Crestron Realizes Its Vision with Oracle Service Cloud, Pt 2 - Duration: 2 minutes, 25 seconds.
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TNT Brasil Selects Oracle Sales Cloud and Service Cloud - Duration: 2 minutes, 24 seconds.
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Solution Overview
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Oracle Service Cloud In Action - Duration: 3 minutes, 43 seconds.
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Cross Channel Contact Center - Duration: 3 minutes.
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Oracle Service Cloud Policy Automation Overview - Duration: 3 minutes, 28 seconds.
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Intro To Oracle Field Service Cloud - Duration: 2 minutes, 27 seconds.
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Oracle Knowledge Overview - Duration: 3 minutes, 33 seconds.
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Service Cloud Chat Overview - Duration: 2 minutes, 58 seconds.
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Oracle Service Cloud Policy Automation - Duration: 114 seconds.
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OSvC Releases
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Oracle Service Cloud August 2016 – Multi-Platform Mobile Accelerators - Duration: 13 minutes.
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Oracle Service Cloud August 2016 – Innovations and Enhancements - Duration: 13 minutes.
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Oracle Service Cloud August 2016 – Infrastructure Updates - Duration: 8 minutes, 30 seconds.
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Oracle Applications Release May 2016 Spotlight on Policy Automation - Duration: 5 minutes, 48 seconds.
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Oracle Applications Release February 2016 Spotlight on Field Service - Duration: 7 minutes, 19 seconds.
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Oracle Applications Release Release November 2015 Spotlight on Knowledge Advanced - Duration: 8 minutes, 4 seconds.
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Oracle Applications Release August 2015 Spotlight on Community Self Service - Duration: 5 minutes, 59 seconds.
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Business Trends
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Social Customer Service — Are Your Customers Demanding It? - Duration: 86 seconds.
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Suzy Service Gets Social - Duration: 95 seconds.
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Customer Experience Journey Mapping - Duration: 4 minutes, 2 seconds.
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Knowledge Management: 5 Steps to Getting It Right the First Time - Duration: 98 seconds.
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Help Customers Help Themselves: 3 Key Tips - Duration: 111 seconds.
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Modern Customer Service - Duration: 2 minutes, 53 seconds.
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Created playlists
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Customer Success Quotes - Playlist
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Customer Experience - Playlist
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Analytics How-To's - Playlist
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OSvC Releases - Playlist
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Modern Service Experience Conference - Playlist
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Best Practices - Playlist
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Social How-To's - Playlist
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Solution Overview - Playlist
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Public Sector - Playlist
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Featured Channels
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OracleCX - Channel
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Oracle Sales Cloud - Channel
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Oracle Social - Channel
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Oracle Applications Cloud Tutorials - Channel
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