Shep Hyken - YouTube

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Shep Hyken's Taxi Driver Story

Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab.

6:22
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
- by Shep Hyken
- 234,339 views

Customer Service Business Video Blog Play

3:54
How to Turn Employee Customer Service Best Practices into Standard Practices
- by Shep Hyken
- 42 views
- CC
3:31
Customer Service Expert Shares How to Give Above and Beyond Customer Service
- by Shep Hyken
- 80 views
- CC
3:48
Customer Service Expert Says to Deliver Value with Time
- by Shep Hyken
- 57 views
- CC
3:28
Customer Service Expert Shares 5 Ways to Lose Your Customers
- by Shep Hyken
- 101 views
- CC
3:55
Customer Service Olympics: Reach for Gold to Reap the Rewards
- by Shep Hyken
- 49 views
- CC
3:41
Keynote Speaker Shares Two Critical Customer Service Questions
- by Shep Hyken
- 126 views
- CC
3:23
Five Ways to Show Customers and Employees You Love Them this Valentine's Day
- by Shep Hyken
- 162 views
- CC
3:26
Customer Service Strategy From Shep Hyken
- by Shep Hyken
- 91 views
- CC
4:01
Charging Your Customers For Loyalty
- by Shep Hyken
- 89 views
- CC
3:37
The Six D's of Creating a Customer-Centric Culture
- by Shep Hyken
- 104 views
- CC
3:22
An Amazing Customer Service Idea: The Five Dollar Lifeboat
- by Shep Hyken
- 149 views
- CC
3:42
Social Customer Service Equals Positive Customer Experiences
- by Shep Hyken
- 93 views
- CC
30+ more

Customer Service Tips from "Amaze Every Customer Every Time" Play

Enjoy these 1 - 2 minute tips on how you can deliver Amazing Customer Service.

1:41
Customer Service Tool #28: Keynote Speaker Says Ask the Extra Question
- by Shep Hyken
- 10 views
- CC
1:31
Customer Service Tool #27: Keynote Speaker Says to Engage!
- by Shep Hyken
- 26 views
- CC
1:16
Customer Service Tool #26: Keynote Speaker Says to Manage the First Impression
- by Shep Hyken
- 35 views
- CC
1:17
Customer Service Tool #25: Focus on the Customer, Not the Money
- by Shep Hyken
- 50 views
- CC
1:22
Customer Service Tool #23: Keynote Speaker Says It's Showtime
- by Shep Hyken
- 42 views
- CC
1:18
Customer Service Tool #22: Keynote Speaker Discusses Starting Over
- by Shep Hyken
- 45 views
- CC
1:28
Customer Service Tool #24: Treat Customers the Way They Want to Be Treated
- by Shep Hyken
- 52 views
- CC
1:10
Customer Service Tool #21: Keynote Speaker Discusses Mentoring
- by Shep Hyken
- 62 views
- CC
1:18
Customer Service Tool #20: Keynote Speaker Says Be a Committed Learner
- by Shep Hyken
- 89 views
- CC
1:41
Customer Service Tool #17: Great Ideas Comes from Everyone
- by Shep Hyken
- 57 views
- CC
1:25
Customer Service Tool #19: Tell Your Story
- by Shep Hyken
- 86 views
- CC
1:23
Customer Service Tool #12: The Awesome Responsibility
- by Shep Hyken
- 63 views
- CC
16 more

Amaze Every Customer Every Time Book Trailer

2:57
Amaze Every Customer Every Time by Shep Hyken - Customer Service Book
- by Shep Hyken
- 522 views

Customer Service Hangouts Play

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