Featured Channels
Subscription preferences
RuneScape
How to... videos
-
1
6:40
How to Reinstall Java
by OfficialJagexSupport 15,656 views
Welcome, to the Jagex Official Reinstall Java video for RuneScape.
Navigate directly to the steps for your operating system:
• Windows Vista and 7: 00:52 • Windows XP: 03:01 • Mac: 04:55
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=_waHiwWlM2Y
Further support from The Jagex Technical Help Team:
• Technical Help Forums:
http://services.runescape.com/m=forum/forums.ws?25,26
• Technical Help Wiki Pages:
http://services.runescape.com/m=rswiki/en/Technical_Help
• RuneScape Customer Support YouTube Page:
http://www.youtube.com/user/OfficialJagexSupport
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer.
Try Runescape for free at: www.runescape.com -
2
6:09
How To Download The RuneScape Client
by OfficialJagexSupport 12,465 views
Welcome, to the Jagex Official Download Client video for RuneScape.
Navigate directly to the steps for your operating system:
• Windows Vista and 7: 00:53 • Windows XP: 02:38 • Mac: 04:40
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=8q1KvYsId5o
Further support from The Jagex Technical Help Team:
• Technical Help Forums:
http://services.runescape.com/m=forum/forums.ws?25,26
• Technical Help Wiki Pages:
http://services.runescape.com/m=rswiki/en/Technical_Help
• RuneScape Customer Support YouTube Page:
http://www.youtube.com/user/OfficialJagexSupport
For a guide on how to download the client on Linux go to: http://www.youtube.com/watch?v=NooByJuuULs&list=PLE87933634BE4B164&index=5&feature=plpp_video
Unfortunately due to legal reasons players in Texas are unable to download the client.
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer.
Try Runescape for free at: www.runescape.com -
4
3:53
View and Improve Your Framerate in RuneScape
by OfficialJagexSupport 8,378 views
In this video Mod_Rambo explains how to view your frames per second whilst playing RuneScape, along with some tech tips on improving game performance.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=YsHmuGJg50g
Note: The key to open the debug console may be the Grave Accent or backtick key (`) rather than Tilde (~), depending on keyboard layout.
Further support from The Jagex Technical Help Team:
• Technical Help Forums:
http://services.runescape.com/m=forum/forums.ws?25,26
• Technical Help Wiki Pages:
http://services.runescape.com/m=rswiki/en/Technical_Help
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer.
Try Runescape for free at: www.runescape.com -
5
1:32
Updating Graphics Drivers
by OfficialJagexSupport 7,241 views
In this video Mod_Rambo explains how to update your graphics drivers, in order to get the best performance out of your graphics card.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=xdyFIsFZUJo
If you are using an nVidia graphics card please visit:
http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
If you are using an AMD graphics card please visit:
http://support.amd.com/us/gpudownload/Pages/index.aspx
If you are using an Intel graphics card please visit:
http://downloadcenter.intel.com/
To open the DirectX Diagnostics Tool: Open Run command (Windows key+ R) and type: dxdiag
Try Runescape for free at: http://www.runescape.com/
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer. -
6
6:37
How to spot Phishing scams
by OfficialJagexSupport 6,173 views
In this video Mod_Rambo explains how to spot Phishing scams in-game or via email.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=CG2LMw6WR-Y
Please have Youtube annotations turned on before viewing this video.
In-game:
We will never contact you in-game to offer you a position as a moderator.
All Jagex moderators will have a gold crown next to their name and their name will begin with "Mod_"
All Player Moderators will have a silver crown next to their name.
Emails:
Check the header information to see where a email actually came from.
Check where hyperlinks are sending you, if it's not the same location in the box that pops up as the hyperlink in the email; do not trust it!
Try Runescape for free at: http://www.runescape.com/ -
7
5:16
How to Submit a Password Recovery/ Account Appeal
by OfficialJagexSupport 21,139 views
In this video Mod_Rambo explains exactly what we are looking for when you submit a password recovery.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=0WOs1VtBB2A
Please have Youtube annotations turned on before viewing this video.
If you've followed the advice in this video and are still having problems with your account such as having a hijacker change your e-mail please contact us on this thread: http://services.runescape.com/m=forum/forums.ws?250,251,0,64151142
For any other Account help related issues feel free to contact us with your query on our account help forums: http://services.runescape.com/m=forum/sl=0/forums.ws?250,251
If you'd rather get in touch via email: [email protected]
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer.
Try Runescape for free at: www.runescape.com -
8
5:08
Runescape Chat System
by OfficialJagexSupport 3,437 views
In this video Mod_Rambo explains how the in-game chat system works, including how to filter chat channels and ignore trouble makers.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=xzz65hxfAVI
For additional information please visit the Official Safety Centre: http://services.runescape.com/m=rswiki/en/Safety_Centre
Also check out the Runescape wiki: http://runescape.wikia.com/wiki/Chat
If you are having problems with your chat setting, feel free to contact us on our Account Help forums: http://services.runescape.com/m=forum/forums.ws?250,251
Try Runescape for free at: www.runescape.com -
9
1:41
How to Change your Password
by OfficialJagexSupport 1,461 views
In this video Mod_Rambo explains how to change your password.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=_celi6Fv-jQ
Please remember to check your Junk folder when checking for Jagex emails.
If you've followed the advice in this video and are still having problems with your account, feel free to contact us with your query on our account help forums: http://services.runescape.com/m=forum/sl=0/forums.ws?250,251
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer.
Try Runescape for free at: www.runescape.com -
10
3:14
How to Register and Re-register Email Addresses
by OfficialJagexSupport 3,570 views
In this video Mod_Rambo explains how to register an email address to your Runescape account, as well as how to change the registered email associated with the account.
Did you find this video useful? Help us improve by taking this quick survey: https://www.surveymonkey.com/s/GMLXK6Z?c=192Q3aE1FeU
Please have annotations turned on before watching this video.
Remember to check your Junk folder when checking for Jagex emails.
If you've followed the advice in this video and are still having problems with your account (such as forgetting your email address or having your registered email address shut down), then please contact us in the "Can't access registered e-mail" thread on the account help forums: http://services.runescape.com/m=forum/forums.ws?250,251,0,64151142
For any other account related issues feel free to contact us with your query on our account help forums: http://services.runescape.com/m=forum/sl=0/forums.ws?250,251
Or you can contact us via email at: [email protected]
Please follow the instructions in the video carefully as we cannot be held responsible for any mistakes that may cause harm to your computer.
Try Runescape for free at: www.runescape.com
