Try the following steps to resolve the error:

1. Refresh your internet browser
2. Download and install a new Internet browser and log in to YouTube again. We recommend Google Chrome.

Depending on your internet connection, it may take up to 1 minute to acquire the content license, during which you'll see a black player or spinner.

If your video won't start at all, please try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Reinstall the latest version of Adobe Flash
3. Disable hardware accelerated playback (re-enable if this doesn't work)
4. Ensure your computer meets our Optimal System Requirements

This could also be an issue with your Internet domain. Some schools and businesses have Internet settings that make it difficult or impossible to stream videos on YouTube. If you think this could be the case, make sure to contact the appropriate IT person to look into this.

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

If the video you were watching stopped and wouldn't play past a certain point, please try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Ensure that your video rental didn't expire
3. Clear your cache and cookies and refresh your browser again

If the video playback is choppy, try these steps to resolve your issue:

1. Try adjusting the video resolution at the bottom-right corner of the video player. The video may become more fluid if you view it at a lower resolution.
2. Try optimizing your Internet connection by closing as many other browsers, tabs, and applications as possible. While you may not have issues watching other YouTube videos with your Internet connection speed, YouTube movies, TV shows and live events operate differently. Simply ensuring that your purchase is the only thing playing on your computer may do the trick.
3. If the video is still choppy, try refreshing your browser, and if you still have issues, re-load your browser completely.
4. Lastly, you can improve your Internet connection speed by restarting your modem and/or router.

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

The first thing you should do is try adjusting your video resolution. If that doesn't work, you can try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Clear your cache and cookies
3. Reinstall the latest version of Adobe Flash
4. Ensure your computer meets our Optimal System Requirements

If these steps don't resolve the problem, please provide more details.

If you're having issues with your audio, please try the following troubleshooting steps:

• Refresh your browser internet browser
• Clear your cache and cookies

If you still encounter the same issue, please fill out the information below and we'll investigate the issue.

Please see our Known Issues page for more information and troubleshooting steps.

The Google Play Movies app is currently only available for select Android 3.2+ tablets and Android 2.2+ phones.

If you're unable to install the Google Play Movies app on your Android 2.2+ phone, please make sure that you have the newest version of Google Play on your phone. If you go to Google Play on your phone and see a Movies tab on the Google Play home screen, you should be able to download the Google Play Movies app to that device. If you don't see a Movies tab, don't fret - you should be able to update to the newest version of Google Play soon.

Note: If the Google Play Movies app came preinstalled on your device, you won't be able to uninstall and reinstall the app.

If you're having problems after getting the update to the newest version of Google Play and have already installed the Google Play Movies app, we recommend that you uninstall, then reinstall the app:

• Open Google Play
• Press Menu and touch My Apps
• Scroll down and select the Google Play Movies app
• Touch Uninstall
• After the app uninstalls, download and install it again.

Please submit a report below if you continue to have problems.

If you're having trouble while streaming your video, we recommend that you download your video for offline viewing.

• Restart your device
• Clear the cache of the Play Movies app
1. Before clearing cache please unpin any purchases that you have pinned for offline viewing.
2. Go to My Apps > Settings > Applications > Manage applications > Play Movies.
3. Press both Clear cache and Clear data.
• Uninstall / reinstall the Movies app

Note: If the Play Movies app came preinstalled on your device, you won't be able to uninstall and reinstall the app.

If your video starts and stops playing frequently, we recommend that you first download your video for offline viewing.

If you prefer to stream your video rather than download it for offline viewing, please try the following steps:

1. Try a different internet connection. If you are on a Wi-Fi connection, switch to 3G or to a different Wi-Fi connection. If you are on a 3G connection, try a Wi-Fi connection.Please note that depending on your data plan, streaming or downloading your video when not connected to WiFi may result in additional data charges.
2. If you're still encountering problems, please try restarting the Play Movies app and/or your device.

If your video playback is choppy, blurry, or pixelated, we recommend that you try downloading your video for offline viewing.

If you prefer to stream your video rather than download it for offline viewing, please try the following steps:

1. Try a different internet connection. If you are on a Wi-Fi connection, switch to 3G or to a different Wi-Fi connection. If you are on a 3G connection, try a Wi-Fi connection.Please note that depending on your data plan, streaming or downloading your video when not connected to WiFi may result in additional data charges.
2. If you're still encountering problems, please try restarting the Play Movies app and/or your device.

If your audio and video go out of sync while streaming the movie on your device, we recommend that you try pausing the movie and restarting. You can also pin your movie for offline viewing for a smoother experience.

Please submit a problem report below if the audio on the movie is distorted, too high or low, or if you experience persistent audio/video sync issues.

Try the following steps to resolve the error:

1. Refresh your internet browser
2. Download and install a new Internet browser and log in to YouTube again. We recommend Google Chrome.

If your video won't start at all, please try the following troubleshooting steps:

1. Refresh your Internet browser
2. Reinstall the latest version of Adobe Flash
3. Disable hardware accelerated playback (re-enable if this doesn't work)
4. Ensure your computer meets our Optimal System Requirements

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

If the video you were watching stopped and wouldn't play past a certain point, please try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Ensure that your video rental didn't expire
3. Clear your cache and cookies and refresh your browser again

If the video playback is choppy, try these steps to resolve your issue:

1. Try adjusting the video resolution at the bottom-right corner of the video player. The video may become more fluid if you view it at a lower resolution.
2. Try optimizing your Internet connection by closing as many other browsers, tabs, and applications as possible. While you may not have issues watching other YouTube videos with your Internet connection speed, YouTube Rentals and Live Streaming operate differently. Simply ensuring that the Live Event is the only thing playing on your computer may do the trick.
3. If the video is still choppy, try refreshing your browser, and if you still have issues, re-load your browser completely.
4. Lastly, you can improve your Internet connection speed by restarting your modem and/or router.

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

The first thing you should do is try adjusting your video resolution. If that doesn't work, you can try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Clear your cache and cookies
3. Reinstall the latest version of Adobe Flash
4. Ensure your computer meets our Optimal System Requirements

If these steps don't resolve the problem, please provide more details.

If you're having issues with your audio, please try the following troubleshooting steps:

• Refresh your browser internet browser
• Clear your cache and cookies

If you still encounter the same issue, please fill out the information below and we'll investigate the issue.

We want your experience to be perfect in every detail. If you think you've found an error in the description or cast list, please let us know in the comments section below. Thanks for your help!

If you see an extra charge from GOOGLE*YouTube on your bank statement, please be assured that it is most likely an authorization request.

Like many other online merchants, Google places a temporary authorization hold on your account to verify that the account is valid and has the necessary funds available. These temporary authorizations are not actual charges; they will disappear on their own and you will only be charged for your actual purchase.

To see your receipt, please visit Google Wallet and go to Purchase History. You can also check with your financial institution to confirm the charge for your purchase with Google or to check on the authorization status. If you still have questions, you can read more about temporary authorizations in our Help Center article.